Classify
Optimize the time spent by agents handling each type of travel request
AMGINE uses AI to help travel agents work more efficiently across every type of travel request received.
Request intelligence
Recognize the nature of each request
AMGINE Classify recognizes the nature of each request, such as initial booking, change, or invoice request, so agents know exactly what they are working on and how much effort and time is needed.
Operational measurement
Measure the handling time of each type of travel request
Whether it’s a new booking or a cancellation, each travel request has different handling times. AMGINE Classify automatically identifies and routes inbound email requests, enabling TMCs to more effectively measure handling times per request type.
Request type
Identify whether inbound work is a booking, change, cancellation, invoice, or another service request.
Routing logic
Route the right requests to the right queues for servicing by different groups of agents.
Audit trail
Support visibility and full audit trail capabilities across inbound servicing workflows.
Serviceability
AMGINE routes each request type to streamline inbound serviceability
With partners like Front, Genesys Cloud, RingCentral, and Salesforce, AMGINE enables TMCs to seamlessly route the right requests to the right queues for servicing by different groups of agents, with full audit trail capabilities.
Agent control
Agents gain control of the requests they service
Using AMGINE Classify, TMCs can differentiate the types of travel requests each agent services and provide agents with visibility on the various requests they receive to help optimize handling time and effort for each transaction type.
Product fit
Classify supports cleaner travel operations
Identify, measure, and route inbound work with greater clarity across the request types your teams manage every day.
Next step
Interested in the power of AMGINE Classify for your TMC?
See how AI classification can help agents focus on the right request with the right context.
Request demo