Agent experience
The next generation of corporate travel agents don’t know cryptic commands
As the older generation of corporate travel agents retire, new agents need to get up to speed quickly, yet don’t have GDS knowledge.
Agent onboarding
An intuitive app for new and seasoned agents
AMGINE’s Agent Experience is an intuitive app that enables new agents to onboard quickly, while seasoned agents can easily navigate its GDS-style interface.
Request channels
Up to 80% of offline requests originate outside the OBT
Email volume is not declining, and travelers also seek to engage in channels such as WhatsApp and Slack. AMGINE makes it easy for agents to engage with requests in any of these channels, seamlessly and with any combination of high-touch, low-touch, or no-touch workflows.
Agent visibility
Help agents understand request status, traveler context, and required next steps.
Workflow control
Support complex servicing workflows while keeping teams inside familiar operations.
Reduced rework
Cut repetitive manual steps and reduce errors across request handling.
Manual work
Typically, agents can spend up to 30 minutes per transaction
The more complex the travel request, the more manual effort is required by an agent. As many of today’s backend systems are disconnected, they unfortunately require a lot of cut and paste from agents.
TMCs need help optimizing the productivity of their corporate travel agents to better manage costs as margins face downward pressure.
Productivity
AMGINE’s Agent Experience boosts agent productivity by up to 700%.
AMGINE’s AI reads email requests and recommends tailored itinerary options to the agent. Agents then have the flexibility of modifying or accepting these trip recommendations before sending them to the corporate traveler.
Integration flexibility
TMCs can use AMGINE’s Agent Experience or integrate AMGINE APIs into existing agent desks
With AMGINE’s API-first approach, TMCs have the flexibility to integrate AMGINE’s capabilities into their online booking tool or use AMGINE’s native Agent App.
Next step
Want to learn how AMGINE’s Agent App can help your TMC?
The AMGINE TaaS platform integrates with GDS providers and their NDC content via its travel content gateway.
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